Terms & Conditions of Use
- 1. Introduction
This page (together with the documents referred to on it) tells you the terms and conditions on which you may make use of our website www.mothernaturesgoodies.co.uk (“our site”), purchase from any of our electronic sales platforms (for example eBay and Amazon) or purchase direct by mail, telephone, fax or personal visit, and the terms on which we sell our products to you (“the terms”).
“We”, “us”, or “our” means MNG Products Limited. “Buyer”, “you”, or “your” means the person or legal entity whose order for the goods is accepted by us.
The terms and conditions, together with the returns policy, apply to all orders placed by you with us, by any of the prescribed methods.
By using and accessing our site or other sales platforms (“the site”), or contacting us to place orders, you agree to be bound by our terms and conditions, as well as returns policy and all applicable laws. You consented to these terms the first time you accessed our website or platforms from a particular computer device and confirm your consent each time you use our website or sales platforms.
If you are unable to agree or accept our terms as an individual or lack authority if employed in a business, you may not use or access our site without our express permission.
- 2. Information about us
www.mothernaturesgoodiesltd.co.uk and our sales platforms are operated by Motehr Natures GOODIES Limited We are registered in England and Wales.
We are not vat registered
We are a limited company.
- 3. Accessing our website
Access to our site and our electronic sales platforms is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time for any period.
You are responsible for making all arrangements necessary for you to have access to our site or platforms. You are also responsible for ensuring that all persons who acces our site through your intenet connection are aware of these terms, and that they comply with them.
- 4. Your user account>
If you register with the site for a user account you will have to choose a username and password. You will be responsible for keeping your username and password secret and for preventing unauthorised access to your account. You are responsible for all activities that occur using your account. You should take all necessary steps to ensure that your username and password are kept secret and secure and should inform us immediately by email to email@example.com if you have any reason to believe that your username and/or password have been become known to anyone else, or if your account is being, or is likely to be, used in an unauthoised manner. You must ensure that the details you provide us with are correct, complete and not inappropriate in any way. You agree to inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with in the My Account area of the site.
- 5. Reliance on information posted
Important: Information posted on our site is provided for information purposes only and is not a substitue for professional medical advice. Nothing on our site ,platforms or blog is a recommendation as to how to treat any particular disease or health-related condition and not all conditions will respond to treatment with natural remedies. For serious condition or advice on health conditions in general, you should visit a qualified medical practitioner.
Commentary and other materials posted on our site, e platorms or blog, are not intended to amount to advice on which any reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of its contents.
We do our best to always ensure that the information on our site is correct and accurate. Despite our best efforts, the site may contain errors. We do not accept liability for loss or damage caused by inaccurate information. If you spot the information which you think is incorrect, you can tell us at firstname.lastname@example.org.
- 6. Intellectual property rights
We are the owner or the licensee of al intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics seperately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commerical purposes without obtaining a licence to do so from us or our licensors.
- 7. Posting material and comments to our site
Whenever you post any comments or material to the site, you must comply with the content rules set out below. We will not be responsible, or liable to any third party, for the content or accuracy of any materials or posting posted by you. We have the right to remove any material or posting you make on our site if, in our opinion, it does not comply with the content rules set out below.
We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through the site. You must tell us as soon as you become aware of any unlawful or prohibited use of the site by any third parties. Any posting posted by you will be considered non-confidential and you will own the copyright in it. We have the right to use this material for any purpose and to display the name that you submit in connection with such material. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our site constiutes a violation of their intellectual property rights, or of their right to privacy.
You are responsible for posting made on the site using your user account and agree that you will not:
a) Post or include in any message or transfer to the site, any material which is obscene, indecent, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal;
b) Post or transfer anything to the site which is damaging to our software, IT systems, data or to the site;
c) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity);
d) Advertise or offer to sell any goods or services for a commercial purpose;
e) Conduct or forward surveys, contests, pyramid schemes, or chain letters;
f) Impersonate another person or entity or falsify or delete any other author attributions, legal or other proper notices or proprietary designations or labels;
g) Use offensive or inappropriate user names or language;
h) Promote violence;
i) Send or post spam or spam links;
j) Infringe any copyright, database right or trade mark of any other person; and/or
k) Give the impression that the posting emanates from us, if this is not the case.
We advise that you do not reveal any personal information about yourself in any postings.
Whilst we have no obligation to actively moderate postings on the site, you may report any material that you do consider to be in breach of the rules set out above by emailing us at email@example.com. Where we receive a complaint, we will review the post or material in question and we reserve the right to disclose information necessary in order to satisfy applicable law or legal regulation, or to edit, refuse to post or remove any information or materials in whole or in part for whatever reason in our sole discretion.
- 8. Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
- 9. Information about you and your visits to the site
We process information about you in accordance with our Privacy and Cookies Policy. By using our site, you consent to such processing and you warrant that all data given by you is accurate.
- 1. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised acces to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breaching to the relevant law enforcement authorites and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
- 1. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must obtain our consent for such links which will not be unreasonably witheld.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
The website from which you are linking must not contain any inappropriate, offensive or illegal content or any other content likely to damage the reputation of our brand.
If you wish to make any use of material on our site other than set out above, please address your request to firstname.lastname@example.org.
- 2. Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
- 3. Variations
- 4. Purchase of products
The following sections of the Terms set out some specific terms and conditions on which we supply products (the “Products”) listed on the site to you. By ordering any of our Products, you agree to be bound by these Terms. If you refuse to accept these Terms, you will not be able to order any of our Products from the site or other platforms.
These Terms will also apply to any telephone, walk in or postal orders.
- 5. Local laws
We do not accept any liability arising from an attempt by you to purchase or any subsequent delivery of Products if such action is prohibited or illegal where you are ordering from or having the Products delivered to. Legal advice should be taken in cases of doubt and you shall remain wholly responsible for ensuring that you are permitted to purchase our Products from your country and import them.
- 6. Your status
To place an order on the site you must be:
a) Legally capable of entering into binding contracst; and
b) At least 18 years old, unless a parent or guardian is supervising you placing an order.
- 7. Product purchase and contract formation
After placing an order through the site (or an order by telephone, walk in or post where you provide an email address), you will receive an email from us acknowledging that we have received your order. We will confirm dispatch of your order to you by sending you an email confirming that the Product has been dispatched (the “Dispatch Confirmation”).
The contract between us (the “Contract”) will onloy be formed when we take payment from you.
We may decline to accept an order in circumstances including, but not limited to:
a) Your payment not being authorised;
b) You not satisfying the status requirements set out above;
c) Product(s) ordered not being available from stock and/or suppliers; or
d) Where a pricing or product description error has ocurred.
We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Polict set out below.
- 8. Consumer rights
You may cancel a Contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy set out below.
To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately by registered post, with proof of purchase, in the same unopened condition in which you received them, and at your own cost and risk. Please note that we are not obliged to refund your postage costs for the return of Products when you cancel an order.
You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care.
A link to the details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation and/or deliery note enclosed with your ordered Products. This provision does not affect your statutory rights.
- 9. Availability and delivery
We aim to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.For the avoidance of doubt time is not of the essence for delivery purposes.
All orders will be shipped in accordance with our delivery policy where no delivery charge is applicable, or in accordance with the order instruction when a premium service is purchased.
Should the recipient not be in, the parcel may be taken to the nearest Post Office or a re-delivery attempted the following day.
Whilst we take reasonable steps to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied at customs. We will not be liable for any charges in the case of your shipment being stopped, charged for or disposed of at customs.
- 1. Risk and title
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass on to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
- 1. Price and payment
The price of any Products will be as quoted on the site from time to time, except in cases of obvious error. Prices include VAT but exclude any delivery costs, which will be added to the total amount due. More information about our delivery charges can be found on www.mothernaturesgoodie.co.uk.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Despite our best efforts, some of the Products listed on the site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have confirmed your order or sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably recognised by you as a mis-pricing.
Payment for all Products must be by credit or debit card, PayPal or cheque (mail order only). We accept payment by all major credit cards and debit cards. We will charge you credit or debit card when we place your order.
- 2. Trade and Practitioner discount
Clients who use our products to manufacture goods for resales, practitioners and students may apply for a Goodies Gold Account (see site for details). A discount code of between 5% and 20% will be applied to the account and the discount will automatically be deducted at the checkout. To qualify for discount, a valid Goodies Gold application must be completed.
- 3. Our refund policy
We will provide a refund where:
a) You have cancelled the Contract between us and returned the Product within 28 days if you are dealing as a consumer;
b) A Product that you clain is defective or has been damaged in transport to you is returned to us within 14 days of delivery and is found by us to be defective or damaged in transport; or
c) You notify us that you do not agree to a change in our Terms occurring between you placing your order and receiving a Dispatch Confirmation.
When you return a Product to us because you:
a) Have cancelled the Contract between us within the 28 days cancellation period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full. If you have returned the Product to us within the 14 calendar day cooling off period that you are entitled to by law, we will also refund any delivery charges paid by you. However, you will be responsible for the cost of returning the item to us;
b) Claim that the Product is defective or has been damaged in transport, we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via email that you were entitled to a refund for the defective or damaged Product. Products returned by you because of a defect or damage in transport will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us; or
c) Have notified us that you do not agree to a change in these Terms or in any related policies, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice. On condition that any Product dispatched to you is returned in the condition in which you received it, we will refund the price of the Product in full, including any delivery charges paid by you. However, you will be responsible for the cost of returning the item to us.
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase.
- 4. Import duty
If you order Products from the site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes. Pleaes note that we have no control over these charges and cannot predict their amount. Please contact you local customs office for further information before placing your order.
- 5. Events outside our control
We will not be liable or responsible for any failure to perform any obligations under a Contract or these Terms, or delay in performance of, any of our obligations under a Contract that is caused by events outside of our reasonable control.
- 6. Written communications
All notices given by you to us must be given to email@example.com. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an email is sent, or three days after the date of posting any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email addess of the addressee.
- 7. Our liability
We make every reasonable effort to ensure that the information on the site is accurate and up to date. The material is intended to provide general information and users are advised to seek further legal/medical/cosmetic guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from information contained on this site.
Our liability in respect of products purchased is limited to the price of the product and will usually be satisfied by either refund or replacement. It is for the buyer to satisfy themselves as to the suitability of the product and nothing of the site, either explicit or implied may be deemed as specific advice or recommendation.
Nothing in these Terms is intended to limit or exclude any statutory rights you may have as a consumer or limit our liability for death or personal injury arising from negligence, nor any other liability which can not be excluded under applicable law.
In the unlikely event you experience a reaction, call 08452308030.
- 8. Miscellaneous
Nothing within this site or materials accessed via the site, other than the Terms, is intended to form any binding contract. In particular, notes on products are stated on an ‘invitation to treat’ basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are ‘subject to availability’.
These Terms and any document expressly referred to in them represent the entire agreement between us and supersede any previous agreement, understanding or arrangement between us. In entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other before the Contract except as expressly stated by these Terms.
- 9. Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
- 1. Disclaimer
To the fullest extent permitted by law, MNG Products Limited is providing this website and its contents on an ‘as is’ basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, MNG Products Limited does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither MNG Products Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of douby, we do not limit our liability for death or personal injury to the extent only that it arises as a result of the negligence of MNG Products Limited, its affiliates, directors, employees or other representatives.
a) Implied terms shall be excluded to the fullest extent permitted by law.
b) If either party is affected by ‘Force Majeure’ (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of te Force Majeure. Where we have claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.
c) Any director or representative of the Customer will be deemed to be its authorised signatory and thereby guarantee the Customer’s acceptance of its obligations under this agreement.
d) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.